DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Greet patients, families and visitors to the facility. Notify personnel of patient’s arrival.
  • Escorts patient or arranges for escort to assigned room or station, and keeps patients advised if excessive waiting time.
  • Assists in coordination of patient flow.
  • Conducts interviews of patients and/or representatives to obtain and record name, address, age, persons to notify in case of emergency, attending physicians, and individual or insurance company responsible for payment of bill.
  • Assists patients with paperwork and explains practice policies.
  • Enters patient admitting information into computer and routes printed copy to department.
  • Telephone communication both internally and externally. Answer phones timely and professionally. Relay information in an accurate, concise manner.
  • Serve as a source of information/communication for patients, families, visitors, facility personnel.
  • Call insurance companies to verify benefits.
  • Inform patients of their anticipated financial liability.
  • Enter appropriate information into the computer system.
  • Checks out patients, collects money, gives receipt and balances cash flow.
  • Prepare patient charts, identification labels and identification bracelets.
  • Files charts and all documents and correspondence.
  • Maintain medical records and review for completeness, assemble records into standard order and file records in designated areas according to applicable alphabetic and numeric filing systems.
  • Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the Center.
  • Maintains adequate inventory of supplies by preparing and submitting requisition to Center’s lead.
  • Respond to requests for information from medical records file, then locate, sign out and deliver medical records requested by physicians.
  • Operate computer to enter and retrieve data and type correspondence and reports.
  • File results of laboratory tests and other procedures to records.
  • Scan materials or copy records and examine materials for legibility.
  • Comply with all HIPAA regulations to maintain patient rights to privacy by not discussing privileged information outside the work area and preserving the patients’ dignity at all times.
  • Perform other office functions as directed by the Office Manager.
  • Assists in patient satisfaction surveys.
  • Participate in pertinent educational programs and facility meetings. Brings operational topics to management’s attention prior to meetings.
  • Report all undesirable matters or services requiring correction to the Director of Clinical Services.
  • Sees that physical properties of office are kept in good state of repair, monitors security policies of clinic and reports status to appropriate person.
OTHER RESPONSIBILITIES:
  • Understand, promote and operate by company vision and values, goals, objectives and strategies.
  • Help other employees to accomplish Center goals.
  • Promote harmony, teamwork, leadership, supervisory and employee relations through example.
  • Participate in training, orientation and staff development programs.
  • Comply with all HIPAA regulations to maintain patient rights to privacy by not discussing privileged information outside the work area and preserving the patients’ dignity at all times.